We at Metro are dedicated to providing you with superior claims service and support while protecting the long-term stability of our programs.
Our claims department prides itself in being responsive to your needs. Our process is designed to:
- Facilitate communication among all parties involved in a loss
- Provide prompt service
- Monitor accurate reserving
In addition to handling your claims smoothly and efficiently, we also serve as your advocate regarding claims that involve issues that cannot be resolved directly with the insurance carrier or Third Party Administrator (TPA). Our established credibility and rapport with our carriers and TPA’s enable us to achieve the best possible outcome on your behalf.
Our Claim Commitment
- We review every new notice of claim and report it to the insurance carrier or TPA within 24 hours to ensure prompt response and expedited handling. Losses requiring immediate attention are reported to the carrier or TPA by phone as soon as they are received.
- We or the carrier/TPA provide you with an acknowledgment that includes the name of the carrier or TPA adjuster, contact phone number and claim number.
- We monitor claims activity on a regular basis, including careful review of carrier loss runs and status reports on significant claims. You may obtain copies of loss runs upon request.
- We are committed to helping you and your clients prevent and/or control losses by sharing risk management information on specific claims as well as industry trends and best practices.
You have direct access to our claims professionals who are there to ensure every claim is settled quickly, efficiently and fairly.
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